Support

For help with Stronger Couple, email jarrod@jandhtechnology.com from the address you use in the app. Tell us your phone model, your operating system version (iOS or Android) and what happened. Many common questions about signing in, linking with a partner, subscriptions and reporting content are answered below. If you feel unsafe, please visit Help Now instead.

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Contact support

Email jarrod@jandhtechnology.com. Include your phone model, operating system version (iOS or Android), the app version shown at the bottom of the app's settings and a short description of the problem.

In the app, tap the profile button at the top of any tab to open settings, then tap Support. From there you can email us or send a Report a problem form about a bug, your account, billing or partner linking.

Signing in

  • On iPhone, you can sign in with your email address and password or with Sign in with Apple. On Android, sign in with your email address and password. Use the same method you used to create your account.
  • Forgot your password? Tap "Forgot password?" on the sign-in screen and enter your email. If an account exists, we email a 6-digit code that works for 15 minutes. Enter it in the app and choose a new password with at least 12 characters, including an uppercase letter, a lowercase letter, a number and a symbol.
  • If you signed up with Sign in with Apple on iPhone, you do not have a password. Use the Sign in with Apple button instead.

Linking with your partner

  1. Make sure you both have the app, are signed in and are online. Creating an invite code needs Premium. A partner on the free plan can join using a code from a partner who has Premium.
  2. One partner opens the Partner tab, taps Invite your partner, then Create my invite code, and shares it.
  3. The other partner opens the Partner tab, taps Enter your partner's code and enters it.

Each code works once and expires after 7 days. If a code does not work, tap Get a new code and try again. Learn more about partner linking.

Subscriptions

  • To restore a purchase on a new phone, sign in to the Stronger Couple account you subscribed with and tap Restore Purchases on the subscription screen or in settings. On iPhone, the phone must use the same Apple Account that paid. On Android, it re-reads purchases from Google Play for the Google account signed in on the phone.
  • To cancel on iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Google Play app, tap your profile icon, then Payments & subscriptions, then Subscriptions, and choose Stronger Couple. Subscribers can also tap Manage subscription in the app's settings.
  • Refunds are handled by Apple for App Store purchases and by Google Play for Google Play purchases. See pricing and the billing FAQ.

Backup and sync

When you are signed in, your entries back up to your account and sync to any device where you sign in. In the app's settings, Backup & Sync shows the last sync and anything still waiting to upload.

Notifications

Reminders are set in the app's settings, under Notifications. If they are not arriving, check that notifications are on for Stronger Couple in your phone's system settings. On iPhone, that is Settings, then Notifications.

Reporting content

To report something hurtful or inappropriate that your partner shared, find it in the Partner tab and tap Report, then choose a reason. Our team reviews every report, and you will get a confirmation email. You can also block your partner from the options menu next to their name in the Partner tab.

Deleting your account

See how to delete your account for steps in the app or by email.